Our mission is to give you the best possible consumer experience. An important step in this process is to give you fast and smooth delivery. Wherever you live. Each week we deliver our products to thousands of customers World-Wide, which has pushed us to always keep the highest service level and customer satisfaction.
Covid-19
Due to the widespread of COVID-19 globally, we are experiencing potential international delivery delays due to insufficient airfreight capacity and government restrictions. Please check the updated shipping times under the current circumstances as below:
United States
Tracked Expedited Shipping: FREE (3-6 Business Days)
United Kingdom
Tracked Standard Shipping: FREE (8-15 Business Days)
Canada
Tracked Standard Shipping: FREE (8-15 Business Days)
Europe
DHL Express: FREE (3-6 Business Days)
Rest Of World
Tracked Standard Shipping: FREE 8-25 Business Days (depending on location)
*Shipping times are subject to stock availability and exclude clearance/customs delays*
Please direct any shipping related inquiries to support@fybelle.com
Handling
All orders will be dispatched from our warehouse within a maximum of 2 business days. Orders placed after business hours will be processed in the next business days. The Fybelle Store is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
The Fybelle Store does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. The Fybelle Store will help as much as possible to trace a missing parcel.
Local Destination Tax & Duties
The Fybelle Store has no control over any customs or import duties that could be charged when the order reaches the destination country. As much as we would love for this not to be the case, there is nothing we can do about the customs laws in different countries. These charges can cause delays and the customer will be liable to pay for them. The Fybelle Store advises the customer to check with the local customs agency before placing the order.
Note: Orders within the EU are shipped from the German warehouse and generally do not incur any customs duties.
Wrong Address Policy
We only send products to the shipping address provided by customers on our website. That’s why it is important to carefully enter your shipping address when placing an order. If you have made an error in entering your address, please reach out to our customer support team as soon as possible. The shipping address might still be corrected if your order has not been fulfilled and shipped out from the warehouse.
– If your order has not been fulfilled and shipped out from the warehouse, please reach our customer support team as soon as possible to fix this.
– If the order has been shipped out, and returned to sender due to the wrong address or insufficient shipping address, we will need to send you an invoice to cover the complete cost of re-shipping your order.
– If the order has been shipped out and delivered to the wrong address, you might just lose your order unless you are able to resolve this with the logistics or the recipient. We will not be able to refund this order nor re-ship another package.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.
We thank you for your understanding and cooperation!