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90-Day Money Back Guarantee

Try the Fybelle ICE IPL Hair Removal Handset with a 90-day money back guarantee! Please read and understand our terms and conditions carefully.

 

In the unlikely event that you don’t see any results, get in contact with our customer service, return your handset and we’ll give you 100% of your money back given that you follow the conditions below.

 

To claim our Money-Back Guarantee:

  1. You must have purchased our Fybelle ICE IPL Hair Removal Handset from our website
  2. Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days.
  3. You must complete at least 6 weeks of treatments and take a photo of the area/s you are treating before each of the sessions. (In total 6 pictures with a marked date)
  4. If there are no noticeable results in hair reduction, contact us with your order number, and we will ask you to send the photos and review your application. We have prepared a template that you can use to record this process, click here or the link below to download.
  5. All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.
  6. ALL images MUST have valid time and date stamps
  7. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  8. If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.

 

Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.

 

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

 

Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.

 

We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

 

Please allow up to 7 business days for the return to be processed, once it has arrived at our warehouse.