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Refund Policy

We accept returns & refunds. Customers have the right to apply for a return within 90 days after delivery of the product. If 90 days have gone by since your purchase was delivered, then unfortunately we won't be able to handle a return or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product was used, you will be required to send us supporting material to initiate the return & refund process. We have covered the detailed information on this in our 90-day money-back guarantee policy.

Some items are unable to be returned including:

  • Personalized items.
  • Gift cards.

 

Start a return

To complete your return, please reach out to support@fybelle.com
Please do not send your purchase back to the 'sender address'. A detail information will be sent to your email once the return application has been approved.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery

 

Any return shipping costs are associated to the customer and will not be reimbursed unless by special arrangement.

We recommend having the item tracked, as if the item does not arrive or is lost on the way back to us, a refund will be void (as it has never been received).

 

Return Address

Before returning please contact the customer support team to assist you with the Unique Customer Code for the return order. We will not accept liability for any goods returned directly without a Unique Customer Code


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Important notes:
- We do not provide a return label or cover the return shipping, customers should be responsible for the return shipping fee. The specific fee should be based on the logistic company you choose.

- Our payment gateway will charge a 5% of the item cost as transaction fee for all canceled or returned orders.

- A 10% of the item cost will be charged to the customers as a restocking fee for returned orders.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@fybelle.com